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Terms and Conditions

Terms and Conditions
 
The Customer, by confirming on our website the order, accepts without any reserve or limitation the following terms and conditions, the warranty conditions, declaring to have read and understood all the conditions. Elsa Modellismo di Fabrello Elsa is not obliged to different conditions if not agreed by both parties inn writing.
 
The Customer accepts, once completed the order process, to print and keep these conditions, already read as part of the checkout process.
 
It is forbidden to fill in the required forms with false or inaccurate information. In such cases Elsa Modellismo di Fabrello Elsa is not liable for any kind of consequence and/or responsibility related to these information and reserves the right to refuse to ship the order and reserve any right to promote further actions to prosecute these illegal behaviors.
 
All products have the warranty to be free of any defects or malfunction of manufacturing, in compliance with the Italian and European Law.
The warranty is valid if the Customer has used the product with the appropriate care and following the manufacturer's indication. Please be informed that to request a repairing covered by warranty you have to keep all the packing, manuals accessories and proof of sale related to the product.
Elsa Modellismo di Fabrello Elsa is not liable for any delay occured during a repairing.
 
If the malfunction should result not covered by the warranty, the Customer will receive the product back only upon the payment, within 10 days of our communication that the product is ready to leave our depot, of the shipping fees.
 
In case of any dispute related to the order, the Customer agrees that Elsa Modellismo di Fabrello Elsa can be held only responsible at maximum until the price of the order placed by the Customer.
 
All products subject to deteriorating during the usage are covered by the Warranty Dead-On-Arrival: they can be replaced within 7 days from the delivery. After this period, for the nature of the component (batteries, electric engines, switches, etc.) no warranty will be granted. Elsa Modellismo di Fabrello Elsa, anyway, will try to find to solve any inconvenience to grant the Customer satisfaction.
 
To apply for a repair covered by warranty, you should contact as soon as possible Elsa Modellismo di Fabrello Elsa specifying the problem, the product details and providing a  copy of the proof of sale. In case the product has been altered, mishandled, or used not as specified by the manufacture the warranty might be not applicable. In particular, Elsa Modellismo di Fabrello Elsa does not grant the compatibility of the products sold in this website with other components or products used by the Customer.
 
Returns Policy
 
In compliance with Italian and EU regulations, the Customer has the right to return the product within fourteen day from the date of delivery, in its original packing with all accessories, manuals and proof of sale included and receive a refund.
The Customer has to to send the request in writing with Registered Mail to:
Elsa Modellismo di Fabrello Elsa
Via Roma 54bis
36030 Villaverla (VI)
ITALY
 
After we have received your request, we'll send you an email with the instructions and the authorization to ship to our depot the product.
We remind you that the product must not be used, have all the packing, manuals and accessories in perfect conditions and must shipped with an Express Courier at your charge to our depot.
 
The right to return products and receive a refund is reserved only to final Customers and not to companies, etc.
 
Other conditions
 
Elsa Modellismo di Fabrello Elsa is not liable for any damage resulting from the ale of the products or for the information displayed in this website.
Please note that in some rare cases some products might be unavailable even if are shown as available on our website. In that case the Customer will be offered to delete he order and get the refund.
 

Once the goods have been received by the courier, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.

Please refer to the "Shipping" section of the website for all details and conditions of transportation.

 

All prices includes Italian VAT and are subject to change.

If you need an invoice, please inform us at the moment of the order.

 

Have a good shopping time at modellismovicenza.com !